Effective Date: 09/09/2024
At Mail Impulse, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing platform and services ("Services"). By using Mail Impulse, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use the Services.
1. Information We Collect
We collect various types of information to provide and improve our Services:
Personal Information: When you sign up for an account or use our Services, we may collect personal information such as your name, email address, phone number, company name, and billing details.
Account Data: Information about your account usage, such as login details, the number of campaigns created, and other activity within your account.
Email Lists and Campaign Data: When you upload email lists or create campaigns, we collect information about your contacts (e.g., names, email addresses, engagement with campaigns). This data belongs to you, and we process it on your behalf.
Log Data: Our servers automatically collect log data when you interact with our Services. This may include your IP address, browser type, device information, operating system, and usage data.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our platform and enhance user experience. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Maintain Our Services: We use your personal and account data to manage your account, send communications, process payments, and provide customer support.
To Improve and Optimize Our Services: We analyze usage data to improve platform performance, troubleshoot issues, and develop new features.
To Communicate with You: We may send you emails regarding your account, service updates, or marketing communications (you can opt out of marketing emails at any time).
To Ensure Compliance: We use your data to monitor for fraud, enforce our Terms and Conditions, and ensure compliance with legal obligations (e.g., anti-spam laws like CAN-SPAM, GDPR).
3. Sharing Your Information
We do not sell or share your personal information with third parties, except in the following circumstances:
Service Providers: We may share your data with third-party vendors or service providers who assist us in operating the platform (e.g., payment processors, hosting providers). These parties are bound by confidentiality agreements.
Legal Obligations: We may disclose your information if required by law or in response to valid legal processes, such as subpoenas or court orders.
Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new owner as part of the business transaction.
4. Data Security
We are committed to ensuring the security of your information. We implement a variety of security measures, including encryption, secure data storage, and access controls to protect your personal and account data. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Data Protection Rights
Depending on your location, you may have the following rights concerning your personal information:
Right to Access: You can request a copy of the data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete information.
Right to Erasure: You can request that we delete your personal data, subject to certain legal obligations.
Right to Object or Restrict Processing: You can object to or request that we restrict processing your data in certain situations.
Right to Data Portability: You can request to transfer your data to another service provider in a structured, machine-readable format.
To exercise any of these rights, please contact us at [privacy@mailimpulse.com]. We will respond to your request in accordance with applicable laws.
6. Data Retention
We retain your personal information and data for as long as your account is active or as needed to provide our Services. We may retain your data for longer if necessary to comply with legal obligations, resolve disputes, or enforce our agreements.
7. Cookies and Tracking Technologies
Mail Impulse uses cookies and similar technologies to enhance user experience and analyze usage patterns. Cookies are small files stored on your device that help us track user sessions, remember preferences, and improve website functionality. You can modify your browser settings to refuse cookies or alert you when cookies are being used.
8. International Data Transfers
Mail Impulse operates globally, and your data may be transferred to and processed in countries other than your own. If you are located in the European Economic Area (EEA), we will ensure that any transfer of your personal data outside the EEA is done in compliance with GDPR requirements.
9. Children's Privacy
Our Services are not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the Services. When we update the policy, we will post the revised version with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:
Email: contact@mailimpulse.com